### Answer To set up outbound calling with Retell AI, you need to complete identity verification through Persona [(1) ]() . This verification process is required to make outbound calls [(2) ]() . Common verification issues and solutions: If your verification keeps failing, here are some troubleshooting steps [(3) ]() : 1. Try submitting verification again with your passport if you haven't already 2. Check for duplicate ID usage - One common issue is when "The ID details and face portrait match that of a previously submitted ID on a different account" . If you've used the same ID on another Retell account, this could cause the verification to fail If verification issues persist: Since this requires account-specific investigation, you'll need to contact Retell support directly with your details : - Your account email - Your phone number - Description of verification attempts you've made You can reach support through : - [Contact Sales]() - Ask questions on [Discord]() The support team can check your Persona verification status and manually sync it with Retell if needed . Note: If the Persona verification screen appears blank when you select a verification option like 'Government ID', try using a different browser or checking that JavaScript is enabled [(2) ]() . Some users have experienced display issues that required browser troubleshooting .

​ To learn more, see the sources I considered: [[1] Branded Caller ID for Trusted Business Calls | Retell AI](https://www.retellai.com/blog/branded-caller-ids-and-verified-phone-numbers) [[2] Please help - Persona ID Verification Issue](https://discord.com/channels/1186424376300679209/1431394312402243704) [[3] ID verification failed](https://community.retellai.com/t/id-verification-failed/408) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.