### Answer Based on the available documentation, I don't have information about setting up email or SMS alerts specifically triggered by AI QA performance metrics. The AI QA feature provides: - A dashboard with summary metrics and trend charts [(1) ]() - Call-level QA sheets with detailed diagnostics - The ability to track metrics like call resolution rate, hallucination rate, sentiment, latency, and more [(2) ]() [(1) ]() However, the documentation doesn't mention built-in alerting or notification functionality based on QA thresholds. You might be able to achieve this using Retell's webhook system (which pushes event data like

call.analyzed

to external systems) , but I don't have specific documentation confirming this approach for QA-based alerts. Check out these potentially useful sources: - [AI Quality Assurance]() - [View QA Results]() - [Contact Sales]() Would you like me to try to provide a general answer on how this might be implemented, or would you prefer to reach out to Retell support directly for confirmation?

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] View QA Results](https://docs.retellai.com/ai-qa/view-qa-results) [[2] AI Quality Assurance](https://docs.retellai.com/ai-qa/overview) ​