### Answer --- I don't have real-time access to Retell AI's system status, so I can't confirm if there's a current outage. To diagnose your

error

call status, check the

disconnection_reason

field on your calls. [(1) ]() Common error reasons include: | Disconnection Reason | Description | |---------------------|-------------| |

concurrency_limit_reached

| Add retry with exponential backoff, or consider enterprise plan | |

no_valid_payment

| No valid payment on file, or service shut down due to overdue bill | |

scam_detected

| Scam detected for that particular agent | |

error_llm_websocket_open

| LLM websocket did not open—likely incorrect Custom LLM URL or unreachable server | |

error_llm_websocket_lost_connection

| LLM websocket connection broke during the call | |

error_retell

| Unspecified Retell-side problem | Immediate steps: 1. Check your account status in the dashboard—it could show "Verification Needed" or "Invoice Past Due" which would affect calls [(2) ]() 2. Use the [Get Call API]() or dashboard to view the specific

disconnection_reason

for your failed calls [(1) ]() For urgent production issues, contact [support@retellai.com](support@retellai.com) .

​ To learn more, see the sources I considered: [[1] Debug call disconnection](https://docs.retellai.com/reliability/debug-call-disconnect) [[2] Account](https://docs.retellai.com/accounts/account) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.