### Answer This issue (inbound call rings indefinitely, agent never answers, no transcript generated) has been reported by other users. [(1) ]() Things to verify: 1. Confirm the inbound agent is properly bound - You can retrieve your phone number details to double-check the

inbound_agent_id

is set: [(2) ]()

javascript
const phoneNumberResponse = await client.phoneNumber.retrieve('+14157774444') ;
console.log(phoneNumberResponse.inbound_agent_id) ;

2. Check if

inbound_allowed_countries

is restricting your call - If this field is set, only calls from those countries are allowed. 3. Verify the agent itself is valid - Ensure the agent ID exists and the agent configuration is complete. If everything looks correct, this may be an intermittent infrastructure issue. One user noted this has "become an increasingly bad experience for customers" and asked whether it's a known Twilio/Retell issue. [(1) ]() I'd recommend reaching out to Retell support directly with your: - Phone number - Agent ID - Approximate call time - Call ID (if available in logs) For additional support: - Visit [Contact Sales]() - Visit [)