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I have been reporting an issue with my Retell serv...
# ❓・ai-evy-support
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@AI Evy I have been reporting an issue with my Retell services for over a month and no one has even looked into the issue I 'm having. I need to speak to a human NOW in regards to the issue I'm having. This is ridiculous
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Thanks for tagging me @ginsu007. I'll look through relevant sources and get back to you shortly.
### Answer I understand your frustration with the delayed response. To reach the Retell AI team directly for human support: - **Contact Sales/Support**: Visit [Contact Sales]() [(1) ]() - **Email**: founders@retellai.com [(2) ]() When reaching out, include your Workspace ID (found in your account settings, bottom left of the dashboard) and Agent ID if applicable—this helps the team locate your account quickly. [(3) ]() You can also tag support staff here in Discord (@0mar Ashraf -Support @ Retell AI or @Colin - Support @ Retell AI) with your Workspace ID and a summary of the issue for faster visibility.
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
​ To learn more, see the sources I considered: [[1] Retell | Terms Of Service](https://www.retellai.com/legal/terms-of-service) [[2] Discord message from @imprefect on 2025-04-19](https://discord.com/channels/1186424376300679209/1186462578310910112/1363253259577462895) [[3] Discord message from @ai.artistonk on 2025-12-15](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) ​
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@0mar Ashraf -Support @ Retell AI or @Colin - Support @ Retell AI
Hi @Omar Ashraf | Community Lead @Colin - Integrations @ Retell AI Cna you help me with my issue:
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create a ticket in #1216639382308782180 and ping me, this channel is just for ai responses
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created
Title: I’m getting an error saying the number already exists — even though it no longer appears in my phone number list