K Rudy
12/29/2025, 1:01 PMAI Evy
12/29/2025, 1:01 PMAI Evy
12/29/2025, 1:01 PMreminder_trigger_ms - Triggers a reminder if the user is silent after agent speech. The default is 10000 ms (10 seconds) , but you can set it to a lower value. [(1) ]() [(2) ]()
reminder_max_count - Controls how many times the agent reminds an unresponsive user. Set to 0 to disable reminders entirely.
For ending calls based on silence, you can also set a max silence duration at the account/agent level to ensure the agent hangs up if there's extended silence. [(3) ]()
Unfortunately, I don't have documentation showing a way to configure a 3-second silence timeout specifically for the initial greeting that would immediately end the call. You may need to explore combining a short reminder_trigger_ms with reminder_max_count: 0 and an end call tool/node, though this wouldn't give you the precise 3-second behavior you're looking for.
Would you like a general answer on how this might be approached, or would you prefer to reach out for more specific guidance?
Check out these potentially useful sources:
- [Create Voice Agent]()
- [Update Voice Agent]()
- [Contact Sales]()AI Evy
12/29/2025, 1:01 PMAI Evy
12/29/2025, 1:01 PMK Rudy
12/29/2025, 1:03 PMAI Evy
12/29/2025, 1:03 PMAI Evy
12/29/2025, 1:03 PMreminder_trigger_ms and reminder_max_count in the Voice Agent settings.
Where to configure:
1. Via API – Use the [Update Voice Agent]() endpoint to set these values [(1) ]()
2. Via Dashboard – These settings are part of the agent configuration
Parameters:
- reminder_trigger_ms – Time in milliseconds before triggering a reminder if the user is silent after agent speech. Default is 10000 ms (10 seconds) . [(2) ]() [(1) ]()
- reminder_max_count – How many times the agent will remind an unresponsive user. Default is 1. Set to 0 to disable reminders.
Example using the SDK:
javascript
import Retell from 'retell-sdk';
const client = new Retell({
apiKey: 'YOUR_RETELL_API_KEY',
}) ;
const agentResponse = await client.agent.update('16b980523634a6dc504898cda492e939', { agent_name: 'Jarvis' }) ;
console.log(agentResponse.agent_id) ;
[(1) ]()
You would add reminder_trigger_ms and reminder_max_count to the update payload alongside other agent settings.AI Evy
12/29/2025, 1:03 PMAI Evy
12/29/2025, 1:03 PMK Rudy
12/29/2025, 1:11 PMAI Evy
12/29/2025, 1:11 PMAI Evy
12/29/2025, 1:11 PM{{current_time_<timezone>}} in your prompt. For example:
- {{current_time_America/Los_Angeles}}
- {{current_time_America/New_York}}
Change the timezone as applicable to your use case. [(1) ]()
Option 2: Pass current time via LLM dynamic variables
You can send the current time from your server's perspective in the LLM dynamic variables when creating or updating a call. This gives the prompt a reference point to produce absolute datetimes instead of relative times. [(2) ]()
This approach is particularly useful for appointment scheduling scenarios where the agent needs to validate dates and calculate relative days (like "next Monday") . [(1) ]()AI Evy
12/29/2025, 1:11 PMAI Evy
12/29/2025, 1:11 PMK Rudy
12/29/2025, 1:24 PMAI Evy
12/29/2025, 1:24 PMAI Evy
12/29/2025, 1:24 PMAI Evy
12/29/2025, 1:24 PMAI Evy
12/29/2025, 1:24 PM