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I Am building a node agent, and I would like the a...
# ❓・ai-evy-support
k
@AI Evy I Am building a node agent, and I would like the agent to hang end the call immediately if it doesn’t hear a response from the initial greeting in 3 seconds, is that possible?
a
Thanks for tagging me @K Rudy. I'll look through relevant sources and get back to you shortly.
### Answer Based on the available sources, there isn't a specific setting to end the call after exactly 3 seconds of silence from the initial greeting. However, there are related options you can configure:
reminder_trigger_ms
- Triggers a reminder if the user is silent after agent speech. The default is 10000 ms (10 seconds) , but you can set it to a lower value. [(1) ]() [(2) ]()
reminder_max_count
- Controls how many times the agent reminds an unresponsive user. Set to
0
to disable reminders entirely. For ending calls based on silence, you can also set a max silence duration at the account/agent level to ensure the agent hangs up if there's extended silence. [(3) ]() Unfortunately, I don't have documentation showing a way to configure a 3-second silence timeout specifically for the initial greeting that would immediately end the call. You may need to explore combining a short
reminder_trigger_ms
with
reminder_max_count: 0
and an end call tool/node, though this wouldn't give you the precise 3-second behavior you're looking for. Would you like a general answer on how this might be approached, or would you prefer to reach out for more specific guidance? Check out these potentially useful sources: - [Create Voice Agent]() - [Update Voice Agent]() - [Contact Sales]()
​ To learn more, see the sources I considered: [[1] Update Voice Agent](https://docs.retellai.com/api-references/update-agent) [[2] Create Voice Agent](https://docs.retellai.com/api-references/create-agent) [[3] Discord message from @stackdev02 on 2025-03-15](https://discord.com/channels/1186424376300679209/1294891368505937952/1350536888913760356) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
k
@AI Evy where can I find the reminder trigger and reminder max count settings?
a
Thanks for the follow-up, @K Rudy. I'll get back to you soon.
### Answer You can find
reminder_trigger_ms
and
reminder_max_count
in the Voice Agent settings. Where to configure: 1. Via API – Use the [Update Voice Agent]() endpoint to set these values [(1) ]() 2. Via Dashboard – These settings are part of the agent configuration Parameters: -
reminder_trigger_ms
– Time in milliseconds before triggering a reminder if the user is silent after agent speech. Default is 10000 ms (10 seconds) . [(2) ]() [(1) ]() -
reminder_max_count
– How many times the agent will remind an unresponsive user. Default is 1. Set to 0 to disable reminders. Example using the SDK:
Copy code
javascript
import Retell from 'retell-sdk';
const client = new Retell({
  apiKey: 'YOUR_RETELL_API_KEY',
}) ;
const agentResponse = await client.agent.update('16b980523634a6dc504898cda492e939', { agent_name: 'Jarvis' }) ;
console.log(agentResponse.agent_id) ;
[(1) ]() You would add
reminder_trigger_ms
and
reminder_max_count
to the update payload alongside other agent settings.
​ To learn more, see the sources I considered: [[1] Update Voice Agent](https://docs.retellai.com/api-references/update-agent) [[2] Get Voice Agent](https://docs.retellai.com/api-references/get-agent) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
k
@AI Evy is there a way for the agent to know the exact time now?
a
Thanks for the follow-up, @K Rudy. I'll get back to you soon.
### Answer ### Answer Yes, you can provide the agent with the current time using dynamic variables. Option 1: Built-in time dynamic variable Use the format
{{current_time_<timezone>}}
in your prompt. For example: -
{{current_time_America/Los_Angeles}}
-
{{current_time_America/New_York}}
Change the timezone as applicable to your use case. [(1) ]() Option 2: Pass current time via LLM dynamic variables You can send the current time from your server's perspective in the LLM dynamic variables when creating or updating a call. This gives the prompt a reference point to produce absolute datetimes instead of relative times. [(2) ]() This approach is particularly useful for appointment scheduling scenarios where the agent needs to validate dates and calculate relative days (like "next Monday") . [(1) ]()
​ To learn more, see the sources I considered: [[1] How can I set the current time in the agent](https://discord.com/channels/1186424376300679209/1370089305606848653) [[2] Help with current time within the prompt](https://discord.com/channels/1186424376300679209/1326737605378965514) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
k
@AI Evy is there something like a wait node?
a
Thanks for the follow-up, @K Rudy. I'll get back to you soon.
### Answer Based on the available sources, I don't have documentation showing a dedicated "wait node" in Conversation Flow. However, you can achieve wait/delay behavior using a Function Node with the "Wait for Result" setting enabled. [(1) ]() When this is turned on, the agent will wait for the function to finish executing before attempting to transition to any other node. You could create a custom function that introduces a delay on your server side, and the agent would wait for that function to complete before proceeding. Function Node settings that control timing: - Wait for Result – When enabled, the agent waits for the function to finish before transitioning - Speak During Execution – Lets the agent say something (like "Please hold...") while waiting This isn't a native "wait X seconds" node, but it can be used to create pauses in the conversation flow. Would you like a general answer on alternative approaches, or would you prefer to reach out for more specific guidance? Check out these potentially useful sources: - [Function Node Overview]() - [Custom Function]() - [Contact Sales]()
​ To learn more, see the sources I considered: [[1] Function Node Overview](https://docs.retellai.com/build/conversation-flow/function-node) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.