Edward
12/29/2025, 9:47 AMAI Evy
12/29/2025, 9:47 AMAI Evy
12/29/2025, 9:47 AMmax_call_duration_ms parameter [(1) ]() [(2) ]()
- The minimum value allowed is 60,000 ms (1 min) , and maximum value allowed is 7,200,000 ms (2 hours) [(1) ]()
Ring Duration (45 seconds = 45,000 ms) :
- Use the ring_duration_ms parameter [(1) ]() [(2) ]()
- Valid range is [5000, 90000] ms, so 45,000 ms is within the allowed range [(1) ]()
Example payload for creating/updating an agent:
json
{
"max_call_duration_ms": 2700000,
"ring_duration_ms": 45000
}
Note: ring_duration_ms applies to outbound call ring time and call transfer ring time. [(1) ]() [(2) ]()
If you're using the Conversation Flow builder in the dashboard, you can find call duration settings under "Configure Call Settings" in the global settings. [(4) ]()AI Evy
12/29/2025, 9:47 AMAI Evy
12/29/2025, 9:47 AMEdward
12/29/2025, 10:01 AMEdward
12/29/2025, 10:01 AMAI Evy
12/29/2025, 10:01 AMAI Evy
12/29/2025, 10:01 AMAI Evy
12/29/2025, 10:01 AMAI Evy
12/29/2025, 10:01 AM