### Answer This issue has been reported by other users—where the live call sounds choppy or different, but the recording sounds clean. [(1) ]() The discrepancy typically occurs because the recording captures the audio stream at the server level, while the live call quality can be affected by: - Network conditions between Retell and the telephony carrier - The caller's phone/carrier quality - Real-time latency or packet loss that doesn't show up in the stored recording If you're experiencing this, I'd recommend reporting the specific

call_id

to Retell support so they can investigate the telephony path for those calls. Check out these potentially useful sources: - [Register Phone Call]() - [Create Voice Agent]() - [Update Voice Agent]() Would you like me to provide a general answer about audio quality troubleshooting, or do you have specific call IDs you're investigating?

​ To learn more, see the sources I considered: [[1] people complaining on calls that the agent is breaking up, but recordings are clean](https://discord.com/channels/1186424376300679209/1316821411511144548) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.