​ To learn more, see the sources I considered: [[1] Handle failed payments](https://docs.retellai.com/accounts/fail-payment) [[2] Discord message from @knotieaipro on 2025-12-18](https://discord.com/channels/1186424376300679209/1294891368505937952/1451138217691582528) [[3] Billing Overview](https://docs.retellai.com/accounts/billing) ​

### Answer For billing issues, you have a few options: Email Support Contact support@retellai.com — billing-related emails can be forwarded to the billing team directly. [(1) ]() [(2) ]() Dashboard You can also manage payments and view billing history through the Billing tab in your dashboard, which uses Stripe for payment processing. From there you can update payment methods, review expenses, and download invoices. [(3) ]() Escalation If you don't get a response via email, you can tag support staff here (like

@0mar Ashraf -Support @ Retell AI

or

@Colin - Support @ Retell AI

) with your workspace ID — they've helped resolve billing discrepancies for other users. [(2) ]() [(9) ]()

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

Can you resolve this issue for us?