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HAS ANYONE EVER HAD SUCCESS REACHING ACTUAL HUMAN ...
# ❓・ai-evy-support
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@AI Evy HAS ANYONE EVER HAD SUCCESS REACHING ACTUAL HUMAN SUPPORT AGENT???? MY account has been suspended for more than a week now, was told to email support@retellai.com, I did, no response so far whatsoever it has been more than a week now.
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Thanks for tagging me @Girish Jiromar. I'll look through relevant sources and get back to you shortly.
### Answer Based on community discussions, others have experienced similar frustrations with the automated email response loop from 
support@retellai.com
. [(1) ]() Here's what has worked for other users: 1. Tag support staff directly in Discord — Users have had success tagging 
@0mar Ashraf -Support @ Retell AI
, 
@Colin - Support @ Retell AI
, or 
@Joshua - Retell AI Manager
in their posts 2. Share your Org ID — When reaching out, include your Org ID (found in the bottom left of your dashboard under account settings) so the team can look into your account directly 3. DM a support staff member — In one case, a user DMed Omar directly with their email, and he was able to manually locate and escalate their ticket [(2) ]() For your suspended account situation specifically, I'd recommend posting in the 
#❓・bug-report
channel with your Org ID and tagging the support staff mentioned above. [(1) ]()
​ To learn more, see the sources I considered: [[1] Discord message from @knotieaipro on 2025-12-18](https://discord.com/channels/1186424376300679209/1294891368505937952/1451138217691582528) [[2] Cant sign up on retell](https://discord.com/channels/1186424376300679209/1448252036457037874) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
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