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ServiceNow shop

In most of our Managed Accounts I see a lot of ServiceNow, Zendesk and Freshdesk... thats a good mix globally..

SNOW is mostly used within the customers i work with, a little freshdesk also

ServiceNow at both my last place and the new one.

ServiceNow also

At my previous employer, we had anything that was customer related in Salesforce, this was great, especially where the BI could then easily deliver any type of dashboard. My current employer uses both ServiceNow and Jira.

I personally LOVE JIRA!!!

ron swanson

For the ServiceNOW fans is that ITOM or ITSM or both?

Pretty sure the answer to that is both, for us.

oooh! And have you come across any organizations beyond multi-tenant MSPs using multiple ticketing systems - you know just to make things more "fun"?

ServiceNow a lot

JIRA is good for what its good for.. I just havent found that use yet, lol.. and Yea, SNOW seems to be slowly taking over, especially at enterprise level

Thanks folks - I was reviewing a blog about our new ITSM features and wanted to check if there were any coverage gaps in the product - your answers were useful - any other feedback on ITSM system needs welcome. Reassuring we cover all of those mentioned so far (the new feature is to send tickets to multiple systems - so one team can use JIRA and every one else can use Salesforce or ServiceNow 😄). https://www.eginnovations.com/blog/integrate-eg-enterprise-with-itsm-tools/ - it was a feature driven initially by multi-tenant MSP customer requests - each tenant may have own preference but @Dennis van Dam reassures me that org with JIRA plus ServiceNow does exist!

notepad and email........ jk 🙂

BMC Helix https://www.bmc.com/it-solutions/bmc-helix-itsm-capabilities.html