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# citrix-netscalers
Slackbot
05/27/2020, 12:15 AMThis message was deleted.
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Benjamin Crill
05/27/2020, 12:38 AM@VTScott ?
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VTScott
05/27/2020, 12:45 AMI looked through my notes and we saw this related to issue target not having Remote Desktop not turned on or not functioning properly. We didn’t see it a lot.
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Cory Zaner
05/27/2020, 12:59 AMMaybe it’s a bug I will try 12.1
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VTScott
05/27/2020, 1:36 AMMight be. We run 12.1 55.24
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Eirik Vesterhus / Intility AS
05/27/2020, 6:35 AMSounds familiar. I believe we solved it by disabling SSO.
https://support.citrix.com/article/CTX208324
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Julian Jakob
05/27/2020, 9:29 AMEnable SSO ("Single Sign On to Web Applications") in your citrix gw session profile (where your rdp proxy profile is linked to) - the "an internal error has occurred" is because your citrix gw credentials were not passed through your rdp host.
if you want to sign in with another user, disable sso as Eirik described, so you get a second 401 based login prompt
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Cory Zaner
05/27/2020, 6:59 PMThanks worked like a champ!
Cory Zaner
06/19/2020, 9:04 PM@Julian Jakob have you ever tested when a new user has the password set to “password must change next login” and no registration lab completed it just fails after password reset.
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Julian Jakob
06/26/2020, 5:01 PMSo the ADC is presenting the „set new password“ page after login and after that it‘s not possible to start a rdp session? Is it possible after relogin with the new credentials?
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Cory Zaner
06/26/2020, 7:10 PMWhen the password in aduc is set to must change and the users has not registered it causes an error. I assume because it’s set to register the kba