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# citrix-netscalers
Slackbot
05/31/2020, 2:57 PMThis message was deleted.
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Ray Davis
05/31/2020, 6:00 PMMight need to do a wire shark in the client. I remember seeing that and it was a cipher issue.
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Salim Hurjuk
05/31/2020, 6:02 PMOk .... no changes applied on client machine nor on Netscaler Gateway
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Ray Davis
05/31/2020, 6:03 PMTry from another windows 7 to see if it's windows 7 related. What ssl Verison are you running on the gateway?
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Salim Hurjuk
05/31/2020, 6:04 PM1.1 1.2
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Ray Davis
05/31/2020, 6:04 PMOk, I assume you applied the windows 7 patch and updated the secure channels to match correct?
Ray Davis
05/31/2020, 6:05 PMI'm just going off my last experience on windows 7.
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Salim Hurjuk
05/31/2020, 6:05 PMNo Patches applied on client machine from last 3 months...after lockdown
Salim Hurjuk
05/31/2020, 6:05 PMTill Now I have observed this with Win7 OS only
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Ray Davis
05/31/2020, 6:06 PMAll windows 7 from that clients site?
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Salim Hurjuk
05/31/2020, 6:06 PMWin10 its working fin
Salim Hurjuk
05/31/2020, 6:06 PMYes...
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Ray Davis
05/31/2020, 6:06 PMWhat version of recover or workspace?
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Salim Hurjuk
05/31/2020, 6:06 PMWin7 are at Client's Depot kind of locations
Salim Hurjuk
05/31/2020, 6:07 PMCWA latest version...
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Ray Davis
05/31/2020, 6:07 PMOk, web and native both do the same thing?
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Salim Hurjuk
05/31/2020, 6:07 PMPrevious version was v1904
Salim Hurjuk
05/31/2020, 6:07 PMI checked with Web
Salim Hurjuk
05/31/2020, 6:07 PMNot with Native
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Ray Davis
05/31/2020, 6:08 PMOn the web is the browers TLS 1.1 and up compatible?
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Salim Hurjuk
05/31/2020, 6:09 PMYes I have checked TLS 1.1 and 1.2 in IE Properties - Advanced
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Ray Davis
05/31/2020, 6:09 PMHas it worked before? On 1904
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Salim Hurjuk
05/31/2020, 6:10 PMFrom one year it was working
Salim Hurjuk
05/31/2020, 6:10 PMyesterday issue started
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Ray Davis
05/31/2020, 6:11 PMNow that's weird.
Ray Davis
05/31/2020, 6:13 PMI hate to say it, but Wireshark it on the client side to see if you can see them negotiate. I know it sounds like it couldn't be but I'm leaning towards ciphers
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Salim Hurjuk
05/31/2020, 6:13 PMCase raised with Ctrix P1 & now escalation engineer is working
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Ray Davis
05/31/2020, 6:14 PMOk man. Sorry I couldn't offer more advice
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Salim Hurjuk
05/31/2020, 6:14 PMI also doubt on ciphers, but without any change in client machine how this issue happened I am trying to find
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Ray Davis
05/31/2020, 6:14 PMLet me know what they find please
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Salim Hurjuk
05/31/2020, 6:15 PMThanks @Ray Davis
Salim Hurjuk
05/31/2020, 6:15 PMSure will do
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Nathan Shaw
06/01/2020, 10:07 AMIt is 27 months since the max 27-month expiry limit on public SSL came in. Wonder if it’s an Expiry Too Long error?
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Salim Hurjuk
06/01/2020, 12:03 PMResolved - CA Certificate expired on Client Machine with Win7.
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Ray Davis
06/01/2020, 2:46 PMWhich CA cert? root one?
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Salim Hurjuk
06/02/2020, 7:49 AMYes Root CA
Salim Hurjuk
06/04/2020, 3:29 AMr
Ray Davis
06/05/2020, 1:29 AMDang I was thinking that. But I was like na can't be
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