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# microsoft-fslogixs
Slackbot
09/02/2019, 9:31 AMThis message was deleted.
a
Aaron Parker
09/02/2019, 10:00 AMCheck your logs in C:\ProgramData\FSLogix\Logs. Probably a permissions issue on the share.
t
Thomas Halvarsson
09/02/2019, 1:29 PMsettings eeems ok
i followed this first https://blog.fslogix.com/securing-fslogix-profile-and-office-365-containers and then this https://docs.microsoft.com/en-us/fslogix/fslogix-storage-config-ht
and in my log it only says this tid00000f2c.00000204][ERROR:00000020] Attach vhd(x) failed, file is locked. Retrying 12 time(s) at 5 second intervals (The process cannot access the file because it is being used by another process.)
i don't know if its a antivirus problem holding on to the vhdx file
j
James Rankin
09/02/2019, 5:49 PMWHat does Process Explorer suggest is locking the VHD
k
Kasper Johansen
09/02/2019, 5:50 PMIf you are using Citrix remember to disable Citrix Profile Management
a
Aaron Parker
09/02/2019, 11:03 PMIf you haven't already, exclude on-access scanning for the folder used to store the VHD/VHDX files on the server.
d
Dennis
09/04/2019, 4:12 PMLike Kasper mentioned, make sure Citrix UPM is disabled, otherwise you get these locked errors. But let UPM installed, so you get the logon informations for the Director. You can disable UPM with the INI file, with WEM or with GPO.
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