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# _general
s
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n
One of the other Citrix admins here sees a similar error in OneDrive on our W10 VDA (1912 CU3, latest OD x64, Trend Micro and Defender images):
Only ever happens on the first file, and opens if he retries. I have never been able to reproduce it myself.
k
A colleague of mine saw it at a customer once. He found out that the OneDrive Sync agent had auto updated, even though it is a machine-wide install. He configured the auto update to "Deferred" via AD GPO, apparently that solved the issue.
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n
That's definitely not the case here. I confirmed that the OneDrive agent on that VM was the same one from my master image.
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Out of curiosity, where is he even setting that deferred policy? I see nothing about OneDrive and updating in my GPO.
k
Let me check
n
Unless he means the sync client update ring, actually. Which we have set to 'Enterprise'.
k
That's probably it
let me just check
Yeah, it is the "set the sync app update ring"
But, as you can see I don't have the Enterprise option
n
You must have newer adml files than I do.
That verbiage is the same as mine, only Deferred replaced Enterprise
k
Maybe
n
The official docs say Deferred, so it makes sense. I know I haven't updated the Windows admx stuff recently, just Edge.
k
n
If I had access to update the domain store, sure. I have to ask one of the domain admins to do it for me. 😄
k
Show the other admin that script 😄
c
@Deyda @Dennis have you seen this issues in your customer environments?
d
Yes with OneDrive x64 client, I see this error. With x86 client the error are gone.
c
Tried this also - didnt fix the issue
d
Hmmmmmm azure ad Hybrid join 😅
n
My VDAs are Azure hybrid joined, too....
c
Are they already 😅
c
@Nick Panaccio I repaired the office installation. Now it seems that the problem fixed. Can you validate this?
n
This is happening in brand new images for me.
c
Also same problem with x86?
n
I'm not even sure if this particular admin tested this when we were on the x86 build. I know that he brought it to my attention after we moved to the x64 build.
i
Hello, I had the same issue with OneDrive files (powerpoint,excel) on a nonpersistent environemnt (Win10 20H2+FSLogix) and I solved removing: -> C:\users\current user\AppData\Local\Microsoft\Office\15or16\ ->OfficeFileCache and Web Service Cache.
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c
@Ionut DRAGUSIN We will test this
n
Is that a one-time fix? Delete those folders, let everything cache again, and you're good?
i
I used a Logoff script to delete the cache folders all the time. Otherwise the problem come again.
c
Hmm you can use the redirect.xml to exclude this Folders
n
That's what I was thinking, Christian.
Just wondering how constantly deleting this affects the initial OneDrive launch at user logon. It's bad enough as it is.
i
@Nick Panaccio if I`m not wrong these folders (OfficeFileCache and Web Service Cache) are created only when you open files from OneDrive.
n
This issue was mentioned in another thread as well. Rolled back OneDrive to 21.230.1104.4 (Enterprise ring) and no longer see that error message.
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i
With the latest release of FSLogix the OfficeFileCache is excluded from containers:
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