Anyone in here dealt with reparenting / changing license providers in Citrix cloud. Working with a client to change their license provider and was curious if anyone has been through this effort. Any re-tooling involved? Client is currently using Citrix DaaS and Citrix Gateway through Citrix Cloud with Cloud Connectors

when you say license providers, do you mean the partner they are purchasing the Citrix licenses from? there is only 1 license distributor in North America, and Europe (Arrow) for Citrix licenses. Or do you mean they are changing the license type from say platform to UHMC or CSP UHMC?

yes the partner purchasing license from

No, there should be no real change from the DaaS portal. If the licenses overlap in end and start dates there is an option to select the default licenses being used by DaaS when more than one type exist at the same time. One difference is if they were in a CSP license model. That would require multiple changes by the vendor providing the CSP licenses, and is dependent on if the customer is in a single tenant DaaS portal or multi-tenant portal.

single tenant portal

if it is not CSP, once the licenses are allocated to the customer tenant, they will just appear, and be there.

how would i know if the licensing I have is CSP or not...

if it's per user, and not concurrent user. that's the easiest way

hmmm so I'm the partner trying to use a Citrix universal for MSP user entitlement to license a single tenant account.. (I already told the client that this may or may not actually be something that works as I've never tried it.. I always use this license for on prem solutions with a "local" ADC and citrix license server for CVAD) my goal here is to figure out if I can shortcut my way to just licensing their Citrix Cloud environment for a few months or if we need to build the DDC's license server etc on prem to use the license that I have.

ok so yeah, that's a CSP. you can't create single tenant DaaS accounts with that licensing model, however you can create tenant DaaS accounts for each customer.

I see "my customers"

yes, single tenant customers are legacy customers that got converted to the CSP licensing model, but already had a single tenant account created by Citrix. they are essentially grandfathered in, but their single tenant is managed by your CSP tenant. Net new Citrix customers don't have that option, and they have to be created as a new customer under your My Customers section.

So my gut feels from top is right... Migration to on prem?? This does explain why their vendor was being super "fun" to them on this renewal

if using your licenses and migrate to on-prem, there is an issue that your licenses are bundled with your csp cloud portal, and the LAS licensing service is tied to your cloud tenant. The rub s that only 1 on-prem license server can be primary (active) at any given time.

I do already have lots of on prem license servers

"You can have multiple License Servers registered with the same Citrix Cloud ID (CCID) or OrgID. However, a site can be configured to point to only one License Server." - docs.citrix.com/en-us/…/license-activation-service.html

Is there a good/relatively trivial migration for the equivalent of ADC in Citrix cloud to ADC on prem? Fresh build of ADC for cvad is pretty trivial if not.. but figured I'd ask in case you happen to already know

but you mentioned at the beginning that they already have citrix but with another provider right?

Yeah, they're wanting a full year commitment.. and they just need a couple months.. their org is moving toward AVD

if they already have a citrix single tenant even if managed by another vendor, and it's not CSP, then you could take it over with your csp account, if they have admin rights to their tenant

That tracks

since you are also a partner, (as I am) and have CSP licensing ,Arrow is doing a webinar for license managers tomorrow about license changes coming up. Maybe reach out to your rep and see if you can get an invite.

Oo i may need to do that

well until I found out we are competing for a customer..... 😉.

Hahaha

nah, gotta keep doors open. Networking.....

Exactly

My last 2 cents. If you are trying to take on this customer for a short term transition as they migrate to AVD, and you havent' already navigated the multi-tenant daas structure, I'd highly recommend doing a simple on-prem build out for this customer use case. If you want to do more with the multi-tenant DaaS, I'd suggest creating a customer tenant as a demo lab, and do some testing first.

Most definitely. This was an opportunity that's mostly trying to help a friend