anyone here thats in the Intune management area that I can bounce an issue off of? we have a couple hundred autopilot laptops managed by intune. we noticed around 60 all of a sudden no longer checking in (even though they've been regularily in use on a daily basis and are functioning fine but eventually i know they'll go non compliant since they dont check in). we have a running MS ticket and it was determined that the Intune certificate expired and thats the issue. we were told they will not give us any kind of root cause of WHY that happened but that they device just must not have been online when it expired or any of the other attempts and that the only solution is to fully reset the device and start over. outside of us promising them that at least a handful of them on the list are always online and docked so that is impossible, fully freshstarting the device as the only solution seems absolutely ridiculous. has anyone else run into anything like this or any advice on avoiding this terrible solution? our ticket just got escalated to the next level but i'm not expecting much out of them

PMP has a couple of posts including this https://patchmypc.com/blog/intune-last-check-in-when-devices-appear-active-but-cannot-sync/

thanks @Aaron Parker. i'll dig through it here more but this kind of sounds like we're screwed.