What’s your experience with the new Citrix Support? I’m honestly disappointed. Just got a call from support asking me to recreate my support request — apparently the system is still in migration and something went wrong with my original case. Has anyone else run into this?

My open cases had new numbers associated with them. Then they continued to work on them.

No issues here aside from one engineer. Have/had 3 cases open.

My open case had a new number after the switch but it was supposed to have already been escalated. After the switch it seemed like the escalation process was reset and they were sending crash logs to engineers again (or never did in the first place)