Anyone else see the changes coming to Citrix Suppo...
# _generaln
Nick Panaccio
05/13/2025, 2:11 PMAnyone else see the changes coming to Citrix Support? woof https://support.citrix.com/s/article/CTX693240-coming-june-2025-a-new-citrix-support-experience?language=en_US
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Daniel Madsen
05/13/2025, 2:12 PMThis is going to be fucking awesome!
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Nick Panaccio
05/13/2025, 2:19 PMimage.png
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Daniel Madsen
05/13/2025, 2:20 PMThe meme skillz 🙂
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Nick Panaccio
05/13/2025, 2:20 PMTrying to shame Citrix into change...
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Nick Casagrande
05/13/2025, 2:32 PMWait, you guys actually get support?
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Daniel Madsen
05/13/2025, 2:33 PMwell played 🙂
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Nick Panaccio
05/13/2025, 2:33 PMWe have a dedicated resource on our account, but we're also massive in size.
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langsbr
05/13/2025, 3:03 PMNot gonna lie, I think the Ai will do better than most of the support case takers
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Neil Spellings
05/13/2025, 6:59 PMIf they can feed a local LLM with all the previous support cases, KB articles, archive of World of EUC and the CVAD source code, we can fix our own fricking bugs 😉
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Nick Panaccio
05/13/2025, 7:00 PMI just picture myself doing what I do for most other AI chat bots, typing representative over and over again until I'm transferred.
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Neil Spellings
05/13/2025, 7:01 PMmy goto is "speak to a human"
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Jon Bucud
05/14/2025, 7:55 PMon the plus side, I'm glad they're moving off Google Meet