This "sorry to interrupt you but look how awesome we are" stuff really grinds my gears. First ControlUp, now Citrix..

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To be fair, it is necessary that guidance is put out there. I’ve seen much worse remarks from competing vendors compared to what others like CSG have put out there to help their customers.

@Paul Brown this blog is a guide for customers on the steps to recover their environment. It also describes the impact if a certain service like for example a Cloud Connector is down due to an issue. https://www.citrix.com/blogs/2024/07/19/mitigating-the-crowdstrike-outage/

@Rody Kossen we must be reading different articles. The one i read is a thinly vailed self-congratulatory pat on the back, with a link at the bottom to the guidance from crowdstrike.

I don’t take it that way at all. In fact I don’t know how they could have worded it any more concise and informative. Guess you can find demons wherever you look, but pretty sure they aren’t here on this one.