What do you think about the recent changes at Citrix? • No option to generate ADC or CAVD trial license by citrix partners for potential customers. • No option to raise feature request by customer with involvement of account manager. Where is Citrix going? ☹️

It is what it is, is my take. No sense in harping on it.

It's not good at all, non sense. I wonder if sometimes they try to run Citrix under a bus to make way for other. I think it's good to tell a company when they are making silly decisions. I I am fed up with bad decisions in this world and it's always up to us to deal with the shit coming after.

I think it's a bit shortsighted by Citrix, personally. And really, the only way to change it is to have many people let Citrix know.

many companies and partners relied upon those licenses over these last 1-2 years when Citrix wasn't getting renewals or quotes done on time...

@Ray Davis I disagree. We should all air our grievances. Citrix should know how their clients feel.

Can’t you still get trial licenses from them? Is the change you just can’t create them on demand?

Where is the can't raise feature request coming from? I've not heard that. On the technical side they are very much evolving the product and listening to feedback

I was told I can't sell licenses to a new client because they won't commit to 50k/year for 3 years (150k tcv)....

Citrix has been clear they are not looking for smaller customers to sell licenses to like before. That would be a CSP model for them to use or find another solution

That's crazy.. Yeah, they want to CSP to be the first call for support too.... ugh

They do, they've been very clear on that. Not saying I agree with it, but to what Ray said, it is what it is

"It is what it is" - and we are community to be very clear and publicly disagree with some ideas / decisions from Citrix. Remember the idea to limit access to health checks via cis.citrix.com? We disagreed and Citrix decided to roll back the decision 🔥 😉

VERY different company then.

It's still worth trying, otherwise Citrix is starting to become like the Titanic. Don’t give up without trying 😉

Private Equity going to sink another ship.. Sigh

I'm not saying give up trying, but need to understand Citrix strategy and align feedback to that so that they will take it seriously

I hear ya, but we all know what the strategy is.. mAxImIzE sHaReHoLdEr VaLuE

Except they are private, so they aren't beholden to shareholders.

Internal shareholders are still shareholders... Who have even MORE stake in the direction of the company

The new rule is that resellers cannot create trial licenses on demand. They can still get trial licenses from Citrix. And the directive is definitely if you need <250 licenses, call a CSP. As you should have seen, evidenced by the release of CCS, Citrix wants to get the highest margin it can, so eliminating revenue drains is a way to do that. Like Synergy. And CUGC. They will meet and stay in touch with their top customers, and that is all. It is up to the reseller to handle the rest. Companies like the one @Benjamin Crill works at or where I work are more than happy to help you, support you, and even convert you to CSP or another EUC platform. The discussion should start with your requirements. And go from there. Letting Citrix know how you are upset with their decisions and that it may mean moving somewhere else is definitely necessary and totally your prerogative. The loudest comment that can be made is voting with your feet (moving somewhere else).

On this we can agree

Our customers are walking away from Citrix in droves, we all know it's technically the superior product but higher pricing, min commit, and inflexibility (trying to push co-term and 3 year deals etc) are putting people off. As a partner, a lot of effort goes into the quoting and transaction side for very low margin plus it still takes min two weeks to get even a simple quote out of Citrix - all in all very frustrating.

Definitely way too long to get a quote, only to know the first one is too high and we’ll have to ask for more discounts.

I raise feature requests all the time. 🤷‍♂️

@Daniel Marsh - I agree with you. Its becoming very much difficult for the small customers and large to0 for long run.