For some reason on my Cloud Workspace view i'm not getting the separation of desktops and apps like in the screenshot, which is their preview screenshot. Tried flipping some of the 'preferences' and still not able to. Anyone got any ideas here?

How many resources do you have published to your account? I've a regular and an admin account. Regular account has the standard desktops / apps sections. Admin account only has 18 items total published to it and they are a single view, even though its a mix of desktops and apps.

less than 20, so i should be getting the 'simplified experience'

thats the new ui https://docs.citrix.com/en-us/citrix-workspace/get-started/user-experience.html

@Steve Noel yes. Which from your first post it seems you are.

are those desktops icons only applicable to Desktop OS maybe? Again mine all just group together, no separation