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# citrix-wems
Slackbot
12/12/2023, 11:58 PMThis message was deleted.
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Nick Pylarinos
12/12/2023, 11:59 PMweirdly enough doing this 'fixes' other session hosts with users who are having issues
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Sharp Guo
12/13/2023, 2:34 AMNot sure what happened at that time. could you help to check the WEM logs and the windows event logs? thanks!
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Nick Pylarinos
12/13/2023, 3:38 AMWhat markers should i be looking for? anything that would standout
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Sharp Guo
12/13/2023, 5:29 AMAny warning/error logs we should notice.
Sharp Guo
12/13/2023, 5:48 AMDo you assign many actions in the WEM?
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Nick Pylarinos
12/13/2023, 5:49 AMDefine many 😞
Nick Pylarinos
12/13/2023, 5:50 AMWe havent added much to this instance for a while....the users who have a ton of stuff added to it are having some issues - what i did is enable caching and i disabled the UI Refresh and it has made a diference
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James Kindon
12/13/2023, 6:14 AMyou didn't have offline mode enabled?
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Nick Pylarinos
12/13/2023, 6:14 AMDont hurt me
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James Kindon
12/13/2023, 6:14 AMFace. Palm.
James Kindon
12/13/2023, 6:14 AMno wonder it was hurting!
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Nick Pylarinos
12/13/2023, 6:14 AMI read your blog
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James Kindon
12/13/2023, 6:15 AMThe rant box?
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Sharp Guo
12/13/2023, 6:41 AMhow many actions have they added? and maybe try the following setting to reduce the threads: Agent Max Degree of Parallelism. The maximum number of threads the agent can use. Default value is 0 (as many threads as physically allowed by the processor), 1 is single-threaded, 2 is dual-threaded, and so on. Usually, this value does not need changing.
Sharp Guo
12/13/2023, 6:42 AMit's better to capture the process dump file so we can do the following analysis. thanks!
procdump –ma <Process Name> x:\procdump\ProcessName.dmp
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Nick Pylarinos
12/13/2023, 6:42 AMOn the agent or server?
Nick Pylarinos
12/13/2023, 6:42 AMsession host
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Sharp Guo
12/13/2023, 6:43 AMon the session host to capture the dump file when users log on.
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Nick Pylarinos
12/13/2023, 6:44 AMI have agent logging enabled - thats capturing data
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Sharp Guo
12/13/2023, 6:45 AMGood! could you share the agent UI debug log file?
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Nick Pylarinos
12/13/2023, 6:45 AMI will copy it out, you got a sharefile or something i can send it to
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Sharp Guo
12/13/2023, 6:48 AMemail? sharp.guo@cloud.com
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Nick Pylarinos
12/21/2023, 6:29 AMThe UI rfresh being disabled, this has made the noise go away and users can work without issues.......very odd
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James Kindon
12/21/2023, 7:24 AMwell that and you set the cache up properly.....
James Kindon
12/21/2023, 7:24 AMhalf-the-story-bob 🙂
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Nick Pylarinos
12/21/2023, 7:57 AMBeen a long couple weeks on this one 🙂 - thanks for all your inputs...!
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