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# citrix-wems
Slackbot
11/13/2023, 9:30 PMThis message was deleted.
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Matt Sliva
11/13/2023, 9:44 PMWhat's your trigger? And is execution of External Tasks enabled?
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Mike Meyer
11/13/2023, 9:46 PMYes, I have enabled processing of External Tasks. I set it to Refresh, Reconnect and Login for now so I can test. It’s odd because I just did a Refresh and it worked. Tried it again and it did nothing. So out of about 30 tests only worked once. Which doesn’t make sense.
I turned on Debug mode in the VUEMSAV and looked at those logs. No errors, just shows it’s running.
But I recall now that there is a File System Operations/Copy feature in WEM, so perhaps what I’m trying to do is best serviced by leveraging that.
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Matt Sliva
11/13/2023, 9:53 PMHmm.. I haven't used those myself. I have an action that executes a powershell script to copy files with robocopy on lock. It creates a log in AppData called "Citrix WEM Agent Lock.log". I know the logoff trigger makes a similar log. Does Reconnect and Login make similar logs in AppData as well?
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Mike Meyer
11/13/2023, 10:02 PMThat method is working. So I may ditch the External Task method, although I’m curious as to why it doesn’t work as I have it configured.
Mike Meyer
11/13/2023, 10:04 PMOnto my next challenge — why one particular site has a very-much delayed splash screen/login process. It takes sometimes in excess of a minute for the agent to initialize, push down the settings, and throw up the splash screen. Then other times it’s quick.
Thanks for your responses, Matt
Mike Meyer
11/13/2023, 10:20 PMUgh. Now this File Copy thing, which looked promising at first - stopped working also.
Mike Meyer
11/13/2023, 10:20 PMBack to the drawing board
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Matt Sliva
11/13/2023, 10:21 PMI enabled some simple logging in my PowerShell script when I was trying to figure out if it was working or not.
Matt Sliva
11/13/2023, 10:21 PMI discovered some triggers don't work on Server 2022 -at least that's my recollection.
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Mike Meyer
11/13/2023, 10:36 PMYeah I may have to try some script logging. I have worked with WEM quite a bit and it always seems the External Commands and such can be very sporatic for some reason.
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Sharp Guo
11/14/2023, 7:00 AMhi Mike, do you check the RunOnce box for the external task or file operation action?
Sharp Guo
11/14/2023, 7:03 AMand you mentioned that the agent took a long time on the splash screen. what text shows in the splash screen? or could you take a look at the *Citrix WEM Agent.log to see which step takes too much time?*https://docs.citrix.com/en-us/workspace-environment-management/current-release/reference/view-log-files.html#logs-related-to-the-agent
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