Crash & Data Loss
# bugs-forum
w
I had all my tickets broken down and was already done with one of them. Then I opened Traycer settings, it crashed cursor and when I opened it all my ticket data and progress was done. Data loss is pretty much unacceptable for a paid product so I'm requesting a refund for the tokens it's used. Too bad that the app is so buggy cause the it's solving some big painpoints with LLMs. 2.16.2 @flat-river-95835 https://cdn.discordapp.com/attachments/1487425451348725882/1487425970850762932/image.png?ex=69c918e2&is=69c7c762&hm=33c83b163c900287a7fe2418339132653f76f6927c248d6149263403ddf06e3f&
I literally cannot open the settings without it crashing... 2nd time in a row
v2.16.2
f
@wonderful-family-31678, sorry to hear that. Data loss can happen on losing connection with our storage backend. We are adding a local caching mechanism right now, cc: @proud-printer-9482 In the meantime, we are happy to add credits for the lost work and apologize for the inconvenience, cc: @eager-monkey-66930
p
This is a bug with Cursor; any settings opened via any Extension freeze the entire IDE.
w
I managed to redo it pretty quickly thankfully the tech plan was not wiped. I hope you will still look into it
p
Yes, we are working on it. It will be released soon.
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