The previous bug i reported happened again a few hours prior to this bug happening. The tickets that disappeared came back or were retrievable much faster and easier thanks to the update to 2.16.2. However, a new issue has surfaced which the attached bug report explains in depth https://cdn.discordapp.com/attachments/1487476592169975960/1487476593462087873/trayver-v2.16.2-bugreport.md?ex=69c94807&is=69c7f687&hm=1d9405727cd614d3d4c0176529da2274b8d3bfa2b74806809ed3373784fc4f78&

Thank you for bringing this to our notice. We are investigating this.