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# questionsb
brainy-london-213
12/23/2021, 3:43 PMThis message was deleted.
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elegant-eve-85294
12/23/2021, 4:15 PM
Hey @gifted-leather-56422,
The sync time indicator is not always accurate. Can you indeed confirm that the data hasn’t been synced?
If it hasn’t been synced, please send us a report to support@stackerhq.com and we’ll take a closer look
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gifted-leather-56422
12/23/2021, 4:16 PM@elegant-eve-85294 - yep, that’s how we noticed it, some values didn’t update for longer than 30 minutes, so we checked the indicator. What kind of information should I provide? Thanks!
gifted-leather-56422
12/23/2021, 4:16 PMWe did a manual sync afterwards though
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elegant-eve-85294
12/23/2021, 4:17 PM
The app URL and any information abou the sync issue would be great. We’ll then take a closer look at our logs
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gifted-leather-56422
12/23/2021, 4:17 PMCan I just ping you through our support widget on the app itself?
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elegant-eve-85294
12/23/2021, 4:18 PM
Yes, that works great!
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