Hey all :wave::skin-tone-3: Quick question. I'm cu...
# supportw
witty-beard-29204
05/23/2023, 11:09 AMHey all 👋🏼 Quick question. I'm currently looking at our events (collected via rudderstack) and I saw a couple of users with multiple anonymous ids. Does anyone here know what are the criteria for the anonymous_id to reset?
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m
millions-activity-52391
05/23/2023, 11:09 AMHey There! 👋
Your message has been received by the RudderStack team. Our standard customer support hours are 9-6 PM EST, but we will forward this request to your Technical Account Manager, and they will get back to you shortly. Please use the thread for any additional comments.
k
kind-carpenter-27609
05/23/2023, 11:10 AM@witty-beard-29204 which SDK are you using ?
kind-carpenter-27609
05/23/2023, 11:10 AMCC <!subteam^S04QT1G74Q3|@sdk-team>
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creamy-table-83685
05/23/2023, 4:27 PMIn my setup, it seems that using an incognito browser will create a new anonymous ID each session.. meaning if someone hits the site in an incognito tab anon id 1... they close the tab/quit the browser, come back again in an incognito tab, now they have anon id 2. etc.
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creamy-table-83685
05/23/2023, 4:27 PMtagging onto this thread.. I assume this is normal as the incognito browser throws away all the cookies.. but I wish it wouldn't...
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witty-beard-29204
05/24/2023, 4:40 AM@kind-carpenter-27609 <!subteam^S04QT1G74Q3|@sdk-team> we're using the Javascript SDK
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high-zoo-17436
05/24/2023, 5:11 AM@creamy-table-83685, It is an expected behaviour.
high-zoo-17436
05/24/2023, 5:15 AMHello @witty-beard-29204,
You can reset the anonymousId using this API:
rudderanalytics.reset(true)rudderanalytics.setAnonymousId(pass your anonymous id here)w
witty-beard-29204
05/24/2023, 6:06 AMThanks for the insights Moumita and Jason 🙏🏼