Urgent: Hey Rudderstack, We are using rudderstack ...
# supportr
rapid-optician-51660
05/19/2023, 11:04 PMUrgent: Hey Rudderstack, We are using rudderstack on iOS app. We recently upgraded from free plan to Starter plan for upto 10M events. However as soon as we went with the payment, No events were being reported. Do we need to reset any connections?
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millions-activity-52391
05/19/2023, 11:04 PMHey There! 👋
Your message has been received by the RudderStack team. Our standard customer support hours are 9-6 PM EST, but we will forward this request to your Technical Account Manager, and they will get back to you shortly. Please use the thread for any additional comments.
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narrow-rain-89253
05/20/2023, 1:08 AMFound an issue and resolved it now. Events are coming through now.
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rapid-optician-51660
05/20/2023, 1:10 AMGreat! Thank you.
rapid-optician-51660
05/20/2023, 1:11 AMI still dont see the events
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rapid-optician-51660
05/20/2023, 1:14 AMI think you resolved it for the source that I created recently
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narrow-rain-89253
05/20/2023, 1:15 AMDNS entry got added incorrectly. That has been fixed. I sent couple of events to the new source to verify. Those must be the ones you are seeing
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rapid-optician-51660
05/20/2023, 1:15 AMWe need the existing source to be fixed as well for continuing the obsevability
rapid-optician-51660
05/20/2023, 1:16 AMDo we need to update something from our side?
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narrow-rain-89253
05/20/2023, 1:17 AMDNS issue was for the dataplane URL. It was not at a source level.
narrow-rain-89253
05/20/2023, 1:17 AMOnce the DNS cache expires for your end ios users, events should start to flow
gratitude thank you 1
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rapid-optician-51660
05/20/2023, 1:17 AMHmm. I see the iOS client sending events to the data plane layer. But not seeing them on the portal in live events section
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narrow-rain-89253
05/20/2023, 1:18 AMHow are you checking iOS client sending events - are you testing the source or is this in production
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rapid-optician-51660
05/20/2023, 1:18 AMIm sending events from the app and checking the live events section on the source.
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narrow-rain-89253
05/20/2023, 1:20 AMDNS TTL is 5 mins. Ideally, you should see them coming
narrow-rain-89253
05/20/2023, 1:20 AMI see them in your new ios source
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rapid-optician-51660
05/20/2023, 1:22 AMseeing them now
rapid-optician-51660
05/20/2023, 1:26 AMthanks for the help
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