Hey all I made an account yesterday but but today ...
# supportc
creamy-memory-38472
05/17/2023, 5:51 PMHey all I made an account yesterday but but today when I got to login its giving me a: Wrong Email or Password, ive tried to change my password 5 times now with no luck, could this be an issue on rudder stacks end?
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millions-activity-52391
05/17/2023, 5:51 PMHey There! 👋
Your message has been received by the RudderStack team. We will forward this request to your Technical Account Manager, and they will get back to you shortly. Please use the thread for any additional comments.
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quiet-wolf-72320
05/17/2023, 7:33 PMBy any chance did you sign up via Google and trying to login using email and password?
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creamy-memory-38472
05/17/2023, 7:47 PMI figured could have been the case but when i try to sign in with google i get a SSO is not supported for this account
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quiet-wolf-72320
05/18/2023, 3:07 PMcan you share the email that was used for account creation?
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creamy-memory-38472
05/18/2023, 3:43 PMq
quiet-wolf-72320
05/18/2023, 4:11 PMDid you get any error during the password change?
quiet-wolf-72320
05/18/2023, 4:12 PMcan you give one more try to login
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creamy-memory-38472
05/18/2023, 7:00 PMTried changing password again and logging in no lock
creamy-memory-38472
05/18/2023, 7:00 PMit seems to reset the password correctly? prompts me to go to login
creamy-memory-38472
05/18/2023, 7:01 PMare you able to delete me account and ill try and remake. i didn not have anything setup yet
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quiet-wolf-72320
05/19/2023, 12:38 PMcan you capture the network tab error in your browser while trying to log in and share it with us? Everything seems fine at our end , log will help us in debugging it further
quiet-wolf-72320
05/25/2023, 7:57 AMHey @creamy-memory-38472 Is this issue resolved? If not can you share further details?