Hello, our site experiences an issue this morning....
# supporth
high-holiday-25654
05/17/2023, 4:48 PMHello, our site experiences an issue this morning. After we disabled Rudderstack script, the issue is gone. Please help. Thanks.
m
millions-activity-52391
05/17/2023, 4:48 PMHey There! 👋
Your message has been received by the RudderStack team. We will forward this request to your Technical Account Manager, and they will get back to you shortly. Please use the thread for any additional comments.
k
kind-carpenter-27609
05/19/2023, 8:43 AMCC <!subteam^S04QT1G74Q3|@sdk-team>
h
high-zoo-17436
05/19/2023, 8:52 AMHi @high-holiday-25654, from the screenshot it seems to me that the error is generating from
require.min.jsh
high-holiday-25654
05/19/2023, 4:06 PM@high-zoo-17436 - Our shopping cart is Magento 2.4.5. This issue actually happened before due to the library update at Rudderstack. And it caused the conflict with the require.js.
As I remember, Rudderstack support has reversed the library to the previous version at our account and then the issue was fixed.
I am not sure if Rudderstack has updated something at our account this Tuesday / Wednesday, and the error appeared again.
h
high-zoo-17436
05/21/2023, 3:53 PMRudderstack support has reversed the library to the previous version at our accountI am a bit confused here. Which library you are talking about? And can you please answer the other questions I have asked?
h
high-holiday-25654
05/23/2023, 1:02 AMWe are using RequireJS 2.3.6 via Magento 2.4.5 code base.
We installed Rudderstack from GTM.
We don't have Bugsnag installed at our site.
high-holiday-25654
05/23/2023, 1:02 AMA side note, as I remember, the issue happened last time was related to Bugsnag at Rudderstack.
h
high-zoo-17436
05/23/2023, 5:54 AMWhich version of Rudderstack SDK are you loading through GTM?
high-zoo-17436
05/23/2023, 5:55 AMAnd please provide the site URL where this is happening.
h
high-holiday-25654
05/23/2023, 1:49 PMwww.compandsave.com is the site. And I will check the rudderstack version later today
high-holiday-25654
05/23/2023, 5:49 PM Copy code
<script type="text/javascript">
!function(){var e=window.rudderanalytics=window.rudderanalytics||[];e.methods=["load","page","track","identify","alias","group","ready","reset","getAnonymousId","setAnonymousId"],e.factory=function(t){return function(){var r=Array.prototype.slice.call(arguments);return r.unshift(t),e.push(r),e}};for(var t=0;t<e.methods.length;t++){var r=e.methods[t];e[r]=e.factory(r)}e.loadJS=function(e,t){var r=document.createElement("script");r.type="text/javascript",r.async=!0,r.src="<https://cdn.rudderlabs.com/v1.1/rudder-analytics.min.js>";var a=document.getElementsByTagName("script")[0];a.parentNode.insertBefore(r,a)},e.loadJS(),
e.load("2AGJ92ukZ0VQ4UrCqZ2y0ADHUXt","<https://compandsavmvqv.dataplane.rudderstack.com>"),
e.page()}();
</script>high-holiday-25654
05/23/2023, 5:49 PMhere is the snippet we using. Not sure if you can find the version from there.
high-holiday-25654
05/26/2023, 8:12 PM@high-zoo-17436 - do you have any update for me?
h
high-zoo-17436
05/29/2023, 7:37 AMWe are on it. Soon will update you.
high-zoo-17436
05/29/2023, 7:45 AMI have disabled Error collection for your account. Please try it out and let us know if that has resolved the issue or not.
h
high-holiday-25654
05/30/2023, 1:55 PM@high-zoo-17436 may I know if the error collection will stay disabled in future?
high-holiday-25654
06/01/2023, 12:03 AM@high-zoo-17436 did you see my question?
k
kind-carpenter-27609
06/01/2023, 3:33 AMHey @high-holiday-25654,
Yes it will stay disabled for you
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