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I have an agent that is purely used as a demo and ...
# ❓・ai-evy-support
a
@AI Evy I have an agent that is purely used as a demo and whenever there is a call transfer I want it to go to transfer failed so I can show the conversation node that happens after to the client. Is there any reliable way to purposfully make the call transfer fail every time?
a
Thanks for tagging me @Alexander. I'll look through relevant sources and get back to you shortly.
### Answer Yes, you can reliably trigger a transfer failure by configuring the transfer destination to an invalid or non-existent number. Based on the call transfer node configuration, you need to set the transfer number to either a number in e.164 format or a SIP URI [(1) ]() . To intentionally cause a failure: Option 1: Use an invalid/non-existent phone number Configure your transfer node with a phone number that doesn't exist or won't answer. The system will attempt the transfer, and when no one picks up, it will trigger the transfer failure path . Option 2: Set a very short dial timeout Configure the "Transfer Dial Timeout" slider to the minimum value (likely a few seconds) . This ensures the transfer attempt times out quickly before anyone could answer, triggering the failure edge . The call transfer node has a pre-populated edge for transfer failures that you can connect to your demo conversation node . When the transfer fails (due to no answer, invalid number, or timeout) , the flow will automatically transition through this edge to show your client the failure handling conversation. From the debug documentation, common failure scenarios include "user_no_answer" errors, which is exactly what you want for your demo [(2) ]() .
​ To learn more, see the sources I considered: [[1] Call transfer node in conversation flow](https://docs.retellai.com/build/conversation-flow/call-transfer-node) [[2] Debug call transfer failure](https://docs.retellai.com/reliability/call-performance) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.