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Here’s what I have from our internal tooling, reac...
# ❓・ai-evy-support
v
@AI Evy Here’s what I have from our internal tooling, reaching out to Jon to get his availability. To enforce the G711U codec for outbound calls on your SIP connection, you need to set up an Outbound Voice Profile in the Telnyx Mission Control Portal. Here are the steps: 1. Create an Outbound Voice Profile: - Navigate to the Mission Control Portal. - On the left-hand side, find the option to create an Outbound Voice Profile. - Click ‘Add New Profile’, give it a name, and click ‘Create’. 2. Connect the SIP Connection: - Search for the SIP Connection by name. - Select it and click ‘Add Connection/Apps to profile’. 3. Configure Codec Preferences: - Codec preferences for outbound calls are typically configured within the SIP device or softphone settings. Ensure that your device or softphone is set to prioritize or exclusively use the G711U codec for outbound calls. 4. Save the Profile: - After configuring the necessary settings, save the profile. Unfortunately, the current documentation does not provide explicit instructions on setting codec preferences directly within the Telnyx portal for outbound calls. It is often managed at the device level. If you need further assistance, consider reaching out to Telnyx support for detailed guidance. 📞 how can i change it on retell
a
Thanks for tagging me @Vyyy. I'll look through relevant sources and get back to you shortly.
### Answer Codec preferences for connections between Retell and Telnyx are not configured on the Retell side. Retell supports PCMU (G.711 µ-law, also known as G711U) , PCMA (G.711 A-law) , and G.722 (HD) codecs. [(1) ]() [(2) ]() When you set up your Telnyx elastic SIP trunk to connect with Retell, the inbound settings should include selecting
G711U
,
G711A
, and optionally
G722
as the codecs. [(3) ]() The codec negotiation happens during the SIP call setup between Retell's SIP server and your Telnyx trunk. Since Retell supports G711U and will negotiate codecs during call setup, the codec selection is primarily controlled on the Telnyx side through your elastic SIP trunk configuration, not through Retell's dashboard or API settings. If you need G711U to be prioritized or exclusively used, you'll need to configure that preference in your Telnyx Outbound Voice Profile and SIP trunk settings as described in your internal documentation.
​ To learn more, see the sources I considered: [[1] Connect Retell voice agents to custom telephony](https://docs.retellai.com/deploy/custom-telephony) [[2] Audio Basics](https://docs.retellai.com/knowledge/audio-basics) [[3] Telnyx](https://docs.retellai.com/deploy/telnyx) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.