### Answer When you receive a "Violation of Retell's Terms of Service" error message during calls, you should check your call logs for the exact disconnection reason (such as marked_as_spam or permission_denied) . [(1) ]() To resolve this issue, you'll need to contact Retell AI support directly at support@retellai.com with the following information: - Impacted agent name - Impacted Agent ID - Retell LLM Response Engine ID - Organization ID - Details about when the issue started occurring The support team will be able to review your account status and provide guidance on any settings that need adjustment or whether your account needs to be whitelisted to restore full calling functionality.

​ To learn more, see the sources I considered: [[1] "Violation of Retell's Terms of Service" - Call Issues. Possible Restriction on My Account](https://discord.com/channels/1186424376300679209/1360407256059084840) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.