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when the agent sends a longer message in the web c...
# ❓・ai-evy-support
p
@AI Evy when the agent sends a longer message in the web chat widget, the chat view anchors to the bottom of the message — so users see the end of the response first and have to scroll up to read from the top. Is there a way to configure the widget so that long messages display from the top instead?
a
Thanks for tagging me @png.tiff. I'll look through relevant sources and get back to you shortly.
### Answer I don't have information in the available sources about configuring the chat widget's scroll behavior for long messages. The [Retell Website Widget documentation]() covers setup, customization options like colors, titles, and behavior settings, but doesn't mention scroll anchoring or message display positioning controls [(1) ]() . The widget attributes documented include appearance settings (
data-color
, 
data-theme-color
, 
data-component-color
) , behavior options (
data-auto-open
, 
data-show-ai-popup
) , and security features, but no scroll or message positioning configuration . You might want to reach out to Retell support directly about this specific UX behavior, or check if there are any CSS customization options available that aren't documented in the standard widget attributes. **
​ To learn more, see the sources I considered: [[1] Retell Website Widget](https://docs.retellai.com/deploy/chat-widget) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
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