Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer This behavior occurs because the Three-way message setting is configured to play before the transfer target answers, rather than after human detection confirms someone has picked up [(1) ]() . During a warm transfer, Retell AI has several configurable settings that control when messages are delivered : 1. Whisper message - spoken privately to the transfer target before connecting them to the original caller 2. Three-way message - spoken to both the transfer target and the original caller once the connection is established The issue you're experiencing suggests your agent is delivering the three-way message prematurely. To fix this, ensure your warm transfer configuration includes: - Enable human detection - when enabled, the agent will check if a human is present after the transfer target answers, and the original caller will only be connected once a human is detected - Auto-greet - if enabled, the agent will immediately say "Hello" when the transfer target picks up to encourage a response and increase the likelihood of detecting a human - Agent detection timeout - the maximum time the AI agent will wait to determine whether the transfer target is a human The caller should hear on-hold music while waiting for the transfer target to answer . The three-way message should only play after human detection succeeds and the connection is established . Check your Call Transfer Node configuration and verify that human detection is enabled and that your three-way message is set to deliver after the connection is confirmed, not during the ring phase .

​ To learn more, see the sources I considered: [[1] Call Transfer Node](https://docs.retellai.com/build/conversation-flow/call-transfer-node) ​

@AI Evy @AI Evy I do not see the option to select those, where is enable human detection and auto greet? Also I did not have three way message enabled

### Answer The human detection and auto-greet options are only available for warm transfer mode, not cold transfer [(1) ]() . Here's where to find them: 1. In your Call Transfer Node, first ensure you've selected "Warm transfer" (not "Cold transfer" or "Agentic warm transfer") under the Configure Transfer Type section 2. Once warm transfer is selected, scroll down to "Configure Warm Transfer Specific Settings (Non-Agentic) " . This is where you'll see: - Enable human detection - When enabled, the agent will check if a human is present after the transfer target answers - Auto-greet - If enabled, the agent will immediately say "Hello" when the transfer target picks up - Agent detection timeout - The maximum amount of time the AI agent will wait to determine whether the transfer target is a human (default is 30 seconds) - *Whisper message (optional) * - A message spoken privately to the transfer target before connecting them to the original caller - *Three-way message (optional) * - A message spoken to both the transfer target and the original caller once the connection is established If you're not seeing these options, verify that: - You're using a Call Transfer Node in Conversation Flow (not the Transfer Call function in Single/Multi Prompt) [(2) ]() [(1) ]() - You've selected "Warm transfer" as the transfer type [(1) ]() The settings should appear immediately below the transfer type selection .

​ To learn more, see the sources I considered: [[1] Call Transfer Node](https://docs.retellai.com/build/conversation-flow/call-transfer-node) [[2] Transfer call](https://docs.retellai.com/build/single-multi-prompt/transfer-call) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.