### Answer Based on the available sources, this issue has been reported by other users where batch calls show "Ongoing" then "Sent" status but no actual calls are made (0/0/0 breakdown) [(1) ]() [(2) ]() . Here are the troubleshooting steps: Check Your CSV File: - Ensure your CSV has a header row with a "phone number" column [(3) ]() - Verify phone numbers are in e.164 format, or add a column named

ignore e164 validation

with value

true

if using custom telephony - Confirm the "From Number" you selected is bound to agents to enable batch calls Verify Configuration: - Check that you configured the time window correctly in the batch call settings - If you scheduled the call, ensure the time window hasn't already passed Known Issues: There was a service incident where scheduled batch calls didn't run from 2:35 PM to 5:15 PM PST on January 27th [(4) ]() . Batch calls whose scheduling window was fully missed were not executed . If the issue persists after checking these items, I recommend: 1. Try creating a new batch call with just 2 recipients to test 2. Verify your account has sufficient credits 3. Check if there are any current service status issues at

​ To learn more, see the sources I considered: [[1] Batch Calls Not Dialing](https://discord.com/channels/1186424376300679209/1474098908815949825) [[2] Batch Calling Not Working](https://discord.com/channels/1186424376300679209/1403078869552074782) [[3] Create Batch calls](https://docs.retellai.com/deploy/make-batch-call) [[4] Scheduled batch calls not running](https://community.retellai.com/t/scheduled-batch-calls-not-running/731) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Since the basic troubleshooting hasn't resolved your issue, here are additional steps to diagnose why your batch calls show 0/0/0: Check Call History Directly: Navigate to your call history in the Retell AI dashboard to see if any calls were attempted but failed. If calls appear there with a

not_connected

status, check the

disconnection_reason

field [(1) ]() . Common Disconnection Reasons: - `invalid_destination`: Phone numbers may have spaces, invalid characters, or incorrect format - `telephony_provider_permission_denied`: SIP trunk authentication failed - `telephony_provider_unavailable`: Telephony provider has errors - `marked_as_spam`: Calls are being flagged as spam Verify Your Setup: - Confirm the "From Number" is properly bound to your agent [(2) ]() - Check that your CSV file size doesn't exceed 50 MB [(3) ]() - Ensure you have sufficient account balance for the calls ($0.005 per dial) If Using Custom Telephony: Double-check your configuration and ensure you imported the correct information. If configuration is incorrect, delete the imported number and re-import it [(1) ]() . You may also need to check with your telephony provider for errors on their side . Test with Minimal Batch: Create a new batch call with just 1-2 numbers to a known working phone number to isolate whether it's a configuration issue or a data issue. If none of these resolve it, you may need direct support assistance to review your specific account configuration and logs.

​ To learn more, see the sources I considered: [[1] Debug outbound connection issues](https://docs.retellai.com/reliability/debug-outbound-call) [[2] Create Batch calls](https://docs.retellai.com/deploy/make-batch-call) [[3] Streamline Calls with Retell AI’s Batch Dialer | Retell AI](https://www.retellai.com/blog/boost-operation-efficiency-with-retell-ais-batch-calling) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer If your batch calls aren't appearing in call history at all (not even as failed attempts) , this indicates the calls were never initiated. Here's what to check: Verify Batch Call Configuration: - Ensure your CSV file has a header row including a "phone number" column [(1) ]() - Confirm the "From Number" you selected is bound to agents to enable batch calls - Check that you configured the time window correctly in the batch call settings Check Batch Call Status: Navigate to the Batch Call tab in your Retell AI workspace to view the batch call status . Batch calls have these statuses : - **Draft**: Editable and unsent - will not trigger any calls until submitted - **Planned**: Scheduled for a future time - **Ongoing**: Currently in progress - **Sent**: All calls completed If your batch shows "Sent" with 0/0/0 metrics but no calls in history, the batch may have been marked complete without actually initiating calls. Recent Service Issues: There was an incident on October 28th where inbound calls experienced connection issues and timeouts due to a brief telephony provider outage [(2) ]() . While this was resolved, it's worth checking if there are current issues at Next Steps: 1. Create a new test batch with 1-2 phone numbers to isolate the issue 2. Verify your account has sufficient balance 3. If the problem persists with no calls appearing in history, this requires direct support investigation of your account logs and configuration

​ To learn more, see the sources I considered: [[1] Create Batch calls](https://docs.retellai.com/deploy/make-batch-call) [[2] Intermittent Call Connection Failures](https://community.retellai.com/t/intermittent-call-connection-failures/143) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Based on the persistent issue you're experiencing, I recommend reaching out to Retell AI support directly for assistance. Your batch calls showing "Sent" status with 0/0/0 breakdown and no calls appearing in history suggests a deeper configuration or account-level issue that requires direct investigation of your logs. Before contacting support, gather this information: 1. Your batch call ID from the Batch Call tab [(1) ]() 2. Screenshots showing the 0/0/0 breakdown 3. A sample of your CSV file (with sensitive data removed) 4. The "From Number" you're using 5. Your agent ID that should be bound to the number Contact Retell AI Support: Visit [Documentation]() for technical resources, or [Hire certified Retell partner]() for implementation assistance. Double-check these critical requirements one more time: - CSV must have a header row with "phone number" column - Phone numbers must be in e.164 format (or include

ignore e164 validation

column with value

true

) - The "From Number" must be bound to agents to enable batch calls - File size cannot exceed 50 MB - You've configured the time window correctly If all requirements are met and the issue persists, direct support investigation is necessary to review your account configuration and system logs. **

​ To learn more, see the sources I considered: [[1] Create Batch calls](https://docs.retellai.com/deploy/make-batch-call) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Let me help you verify a critical requirement for batch calls. Critical Check - Number Binding: For batch calls to work, your From Number must be bound to your agent [(1) ]() . This is the most common reason batch calls show 0/0/0 with "Sent" status but no actual calls are made. Verify your setup: 1. Go to your Retell AI dashboard → Phone Numbers section 2. Find your number: +1(518) 240-9963 3. Confirm it is bound to agent_d0cd637a57c310e4b2b23f6512 If the number is not bound to this agent, that's why your batch calls aren't initiating. To fix: - Bind the From Number (+1(518) 240-9963) to your agent (agent_d0cd637a57c310e4b2b23f6512) in the phone number settings - Then create a new test batch with 1-2 recipients to verify it works Additional verification: - Ensure your CSV has a header row with "phone number" column - Verify phone numbers are in e.164 format (like +12137774445) - Check that your account has sufficient balance ($0.005 per dial) [(2) ]() If the number is already correctly bound and you've verified all CSV requirements, this requires direct support investigation of your account logs, as the issue may be account-specific.

​ To learn more, see the sources I considered: [[1] Create Batch calls](https://docs.retellai.com/deploy/make-batch-call) [[2] Streamline Calls with Retell AI’s Batch Dialer | Retell AI](https://www.retellai.com/blog/boost-operation-efficiency-with-retell-ais-batch-calling) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.