### Answer If your agent-level webhook isn't receiving payloads, here are key troubleshooting steps: 1. Verify webhook configuration [(1) ]() - When you create the agent, ensure you set the

webhook_url

field correctly - If an agent-level webhook is set, the account-level webhook will not be triggered for that agent 2. Check webhook timeout and retry logic - The webhook has a 10-second timeout - If no success status (2xx) is received within 10 seconds, it will retry up to 3 times - Ensure your endpoint responds with a 2xx status code quickly 3. Test your endpoint locally first [(2) ]() - Host your endpoint locally (e.g.,

localhost:8080/webhook

) - Test with a CURL command to verify it receives data correctly 4. For N8N users specifically [(3) ]() - Use the production URL, not the test URL - The N8N testing URL only catches the first webhook, so you need to use the production link - Make sure the workflow is saved and active - Check the execution tab in N8N for webhook logs 5. Verify webhook events [(1) ]() - Check which events are configured using the

webhook_events

field - Default events for voice agents are:

call_started

,

call_ended

,

call_analyzed

6. Check call connection status - If the call didn't connect (like

dial_failed

,

dial_no_answer

,

dial_busy

) , the

call_started

webhook won't trigger - However,

call_ended

and

call_analyzed

webhooks will still be triggered Can you verify these configuration points and let me know what you find?

​ To learn more, see the sources I considered: [[1] Webhook Overview](https://docs.retellai.com/features/webhook-overview) [[2] Setup guide](https://docs.retellai.com/features/register-webhook) [[3] Issue with end_call webhook not being received in N8N](https://discord.com/channels/1186424376300679209/1382070123661361295) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.