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<@1145576664366055464> what is IVR Hangup?

Thanks for tagging me <@1404382443263492209>. I'll look through relevant sources and get back to you shortly.

### Answer
 IVR Hangup is a feature that automatically detects when your outbound call reaches an IVR (automated phone menu) system and hangs up the call. [(1) ](<https://docs.retellai.com/build/handle-voicemail>)

When enabled, the system identifies IVR systems and disconnects automatically. This is separate from IVR navigation, which allows your agent to interact with and navigate through IVR menus using DTMF tones. 

To enable IVR Hangup, navigate to your agent settings, then open **Call Settings** and toggle on **IVR Hangup**. 

When IVR is detected, the call will have a disconnection reason of `ivr_reached`. 

IVR Hangup detection will only run for the first 3 minutes of the call.

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To learn more, see the sources I considered:

[[1] Handle voicemail and IVR](https://docs.retellai.com/build/handle-voicemail)
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Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.