### Answer I understand your urgency regarding the verification hold on your account. Based on similar cases, here's what you should know: Verification holds typically occur when accounts experience high call volumes and require additional verification to ensure compliance and proper use. [(1) ]() [(2) ]() [(3) ]() These holds are a standard security measure. **Resolution timeline**: From previous cases, holds have been resolved after the support team reviews the submitted information. One user reported their hold was removed after contacting support, though response times can vary. [(1) ]() [(3) ]() **What you can do**: 1. Ensure you've provided complete information in your email to support@retellai.com, including: - Your company name - Detailed use case (Real Estate Lead Qualification) - Verification that you represent the company - Your organization ID if available [(2) ]() 2. **Check your payment method**: One case was resolved when the user switched from a prepaid credit card to a physical credit card, as the system flagged the prepaid card. [(3) ]() 3. **Follow up**: If 48+ hours have passed, send a follow-up email to support@retellai.com referencing your original ticket and requesting escalation. [(2) ]() The support team at support@retellai.com handles these verification requests directly. While

waiting times can vary, most cases in the community were resolved once the team reviewed the submitted information. [(1) ]() [(2) ]() [(3) ]() **

​ To learn more, see the sources I considered: [[1] Your account is on hold for further verification due to high volume calls](https://discord.com/channels/1186424376300679209/1345033885158867035) [[2] Message: Verification Needed:Your account is on hold for further verification due to high volume cal](https://discord.com/channels/1186424376300679209/1478132747942756453) [[3] Verification Needed: Your account is on hold for further verification due to high volume calls](https://discord.com/channels/1186424376300679209/1349674463846727691) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.