### Answer Based on similar reported issues, here are some troubleshooting steps: Try these first: - Clear your browser cache and cookies, then reload the page [(1) ]() - Try accessing the Chat History from a different browser [(2) ]() - Wait a few minutes and try again - some users reported the issue resolved on its own [(1) ]() If the problem persists: For chat history specifically, one user resolved a similar issue by adding their agent-level webhook to the webhook tab in settings [(3) ]() . The chats were registering but not showing up until the webhook was properly configured in the settings . To access the Chat History: 1. Navigate to the dashboard [(4) ]() 2. Select the "Chat History" tab Session history and recordings are stored indefinitely, so your data should still be there once the loading issue is resolved . If none of these steps work, please create a bug report with your organization ID so the team can investigate further [(5) ]() .

​ To learn more, see the sources I considered: [[1] Error accessing Call History on dashboard.](https://discord.com/channels/1186424376300679209/1423441711287369778) [[2] Error in Call History](https://discord.com/channels/1186424376300679209/1473725238104821855) [[3] Discord message from @siddhp on 2025-12-11](https://discord.com/channels/1186424376300679209/1186462578310910112/1448822043649900574) [[4] Monitor sessions via dashboard](https://docs.retellai.com/features/session-history) [[5] Discord message from @nblbloxz on 2025-12-12](https://discord.com/channels/1186424376300679209/1186462578310910112/1448869230379401316) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.