### Answer Based on the available sources, there's an important consideration when using Knowledge Bases (KB) in Retell AI: linking a KB makes the agent pull information for every reply, which can override your structured conversation flow [(1) ]() . If you're building a multi-prompt agent with specific node transitions or conversation flows, storing your Q&A list in the KB might cause the agent to retrieve from the knowledge base and overlook node transitions, leading to non-deterministic behavior . **Solution**: If you do use a KB, you can restrict Knowledge Base usage in your general prompt to maintain better control over when the KB is invoked . For more specific guidance on whether a KB is the right approach for your use case versus other methods (like embedding Q&As directly in prompts or using custom tools) , I'd recommend checking out these resources: - [Get Knowledge Base]() - [List Knowledge Bases]() Would you like a general answer based on my knowledge about best practices for Q&A storage in conversational AI systems?

​ To learn more, see the sources I considered: [[1] Most of the times KB is invoked and the agent does not follow the node transitions](https://discord.com/channels/1186424376300679209/1407282116802252892) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.