### Answer I don't have specific documentation about resolving EIN business profile name mismatches in the official sources. However, based on similar cases, here are some things to check: When the verification states the name doesn't match, ensure you're using the legal company name exactly as it appears on your tax records (like your W-9 form) , not a DBA or trade name [(1) ]() . The provider performs the verification, and they compare against official tax records . If you've verified the name is correct and it's still being rejected, you may need to contact Retell support directly, as they can investigate the specific rejection reason with the verification provider . Check out these potentially useful sources: [Business Profile is Being Rejected]() , [Missing Error Code for Rejected Verification & No Option to Remove Business Profile]()

​ To learn more, see the sources I considered: [[1] Missing Error Code for Rejected Verification & No Option to Remove Business Profile](https://discord.com/channels/1186424376300679209/1445699699448348782) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.