### Answer I understand post-chat analysis has stopped working for you. Here are some troubleshooting steps based on common issues: Verify Post-Chat Analysis Configuration: - Ensure post-chat analysis fields are configured in your chat agent settings [(1) ]() - Check that

post_chat_analysis_data

is properly defined with the analysis categories you need (Boolean, Text, Number, or Selector) - Confirm the

post_chat_analysis_model

is set (defaults to gpt-4.1-mini if not specified) Important Note About When Analysis Runs: Post-call analysis will not populate custom fields for calls that were not connected or where no conversation took place [(2) ]() . Verify that your chats are completing with actual conversation. Check Webhook Events: If you're expecting webhook data, you need to listen for the

call_analyzed

event specifically - this is the third webhook event that fires after a call ends [(3) ]() [(4) ]() . The analysis data appears in the webhook under

["call"]["call_analysis"]["custom_analysis_data"]

[(3) ]() . Test Your Setup: - Use a test webhook service like webhook.site to verify you're receiving the

call_analyzed

event [(4) ]() - Check that your webhook endpoint is responding with 2xx status codes [(3) ]() - Verify the analysis is showing in your Retell AI dashboard history first before troubleshooting webhooks [(4) ](

3772564) If you've verified all these settings and it's still not working, you'll need to contact Retell AI support directly with specific call IDs where the analysis failed so they can investigate your account configuration and logs [(3) ]() .

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] List Chat Agents](https://docs.retellai.com/api-references/list-chat-agents) [[2] Post Call Analysis Overview](https://docs.retellai.com/features/post-call-analysis-overview) [[3] postPost-call analysis: Data is gathered but not sent via webhook..why?](https://discord.com/channels/1186424376300679209/1399744779998461952) [[4] Call Analysis](https://discord.com/channels/1186424376300679209/1299809796433772564) ​