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I am building a chatbot and using embeddable widge...
# ❓・ai-evy-support
d
@AI Evy I am building a chatbot and using embeddable widgets to display it on our website. Currently when the chatbot gives the user a link, it is not clickable. Are there any settings to make this possible or any markdown rendering possible?
a
Thanks for tagging me @Dan@beHuman. I'll look through relevant sources and get back to you shortly.
### Answer Based on the available documentation, there isn't a specific setting mentioned for enabling clickable links or markdown rendering in the Retell chat widget [(1) ]() . The chat widget documentation covers configuration options like
data-title
,
data-logo-url
,
data-color
, and other customization attributes, but doesn't explicitly mention link rendering or markdown support . However, there's a related issue documented in the Discord community where HTML code was being rendered as output instead of displaying properly [(2) ]() . This suggests the widget may have some HTML/markdown rendering behavior, though the specifics aren't detailed in the official documentation. For your use case, I recommend: 1. Testing if standard markdown link syntax works:
[link text](URL)
2. Checking if plain URLs are automatically converted to clickable links 3. If neither works, you may need to contact Retell support directly, as this specific functionality isn't documented in the available sources The chat widget is relatively new (launched June 2025) [(3) ]() [(4) ]() , so some features may still be under development or not fully documented yet.
​ To learn more, see the sources I considered: [[1] Retell Website Widget](https://docs.retellai.com/deploy/chat-widget) [[2] Chat widget is rendering output of an html code instead of the code itself](https://discord.com/channels/1186424376300679209/1447648415843618998) [[3] Chat Widget, Custom Function Enhancement and more!](https://www.retellai.com/changelog/chat-widget-custom-function-enhancement-and-more) [[4] Retell AI Chat Agent – Real-Time Web Chat Automation Widget | Retell AI](https://www.retellai.com/blog/meet-retell-chat-agents-build-smarter-web-chats) ​
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.