We couldn't send the SMS
# ❓・ai-evy-supportz
Zai
04/05/2026, 2:15 AM@AI Evy We couldn't send the SMS. Please try again later
this always show when im tryna login
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AI Evy
04/05/2026, 2:15 AMThanks for tagging me @Zai. I'll look through relevant sources and get back to you shortly.
AI Evy
04/05/2026, 2:15 AMmessage has been deleted
AI Evy
04/05/2026, 2:15 AM### Answer
I don't have information in the available sources about login SMS authentication issues for the Retell AI platform itself.
The sources cover SMS functionality for AI agents (sending SMS during calls, two-way SMS conversations, and outbound SMS campaigns) , but they don't address login authentication problems.
For login issues with the Retell AI dashboard, I recommend:
- Check [Retell AI Documentation]()
- Contact support directly at support@retellai.com
- Visit [Hire certified Retell partner]()
If you're experiencing SMS issues with your AI agents rather than login problems, I can help troubleshoot those based on the documentation.
AI Evy
04/05/2026, 2:15 AMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
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Zai
04/05/2026, 2:23 AM@AI Evy I coudnt login nor sign up im from phillipines when i try to create account it doesnt send sms it says we coudnt send an sms
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AI Evy
04/05/2026, 2:23 AMThanks for the follow-up, @Zai. I'll get back to you soon.
AI Evy
04/05/2026, 2:23 AM### Answer
I understand you're unable to sign up or log in to Retell AI from the Philippines because you're not receiving the SMS verification code.
Unfortunately, the available sources don't contain information about account creation or login SMS authentication issues for the Retell AI platform itself. The documentation I have access to focuses on SMS functionality for AI agents (sending SMS during calls and building SMS-based agents) , not the account registration process.
Based on the sources, SMS capabilities are currently limited to US numbers only [(1) ]() [(2) ]() [(3) ]() . This geographic limitation may be affecting your ability to receive verification SMS messages during signup from the Philippines.
For account creation and login issues, I recommend:
- Visit [Retell AI Documentation]()
- Contact Retell AI support directly for assistance with account access
- Visit [Hire certified Retell partner]()
The support team will be able to help you resolve the SMS verification issue or provide alternative authentication methods for your region.
AI Evy
04/05/2026, 2:23 AM
To learn more, see the sources I considered:
[[1] Send & receive SMS](https://docs.retellai.com/deploy/enable-sms)
[[2] TEXT MESSAGE ISSUE](https://discord.com/channels/1186424376300679209/1424595052595904542)
[[3] Discord message from @deus56. on 2025-09-04](https://discord.com/channels/1186424376300679209/1186462578310910112/1413084350244982886)
AI Evy
04/05/2026, 2:23 AMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.