plan) .

### Answer HIPAA compliance is available on Retell AI's pay-as-you-go plan at no additional cost [(1) ]() . According to a confirmation from Todd, a co-founder, there are no hidden charges for HIPAA compliance on the pay-as-you-go plan . All plans are HIPAA compliant . Retell AI offers Business Associate Agreements (BAAs) under a flexible pay-as-you-go plan, allowing healthcare organizations to leverage AI voice agents without committing to a yearly contract [(2) ]() . This is different from competitors like Vapi AI, where businesses choosing "pay-as-you-go" pricing have to pay $1,000 per month add-on for HIPAA compliance [(3) ]() . For your dental project, Retell AI's platform is designed to support healthcare environments with robust security measures [(2) ]() . The platform integrates with HIPAA-compliant EHR systems such as Epic, OpenDental, and eClinicalWorks, allowing seamless and secure data retrieval [(1) ]() . All interactions processed through Retell AI are encrypted in transit and at rest, adhering to strict data security protocols . Retell AI's HIPAA compliance includes [(2) ]() : - End-to-end encryption - Secure authentication protocols - Comprehensive access controls - Role-based access control (RBAC) - Multi-factor authentication - Audit logging to prevent unauthorized access For specific Enterprise plan details and minimum commitments, please visit [Retell AI Enterprise Plan](

​ To learn more, see the sources I considered: [[1] I need a quote on HIPAA compliance](https://discord.com/channels/1186424376300679209/1354587257335451708) [[2] Retell AI’s Voice Agents: HIPAA Compliance and BAAs | Retell AI](https://www.retellai.com/blog/do-retell-ais-voice-agents-have-hipaa-compliance-and-baas) [[3] Vapi AI Review 2025: Pricing, Features & Top Alternative | Retell AI](https://www.retellai.com/blog/vapi-ai-review) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Before making outbound calls with Retell, you need to complete KYC (Know Your Customer) verification [(1) ]() . Retell currently supports verification in 83 countries through Persona . If Pakistan is not among the supported countries for automatic Persona verification, you have an alternative option: contact Retell's support team directly . According to the documentation, "If your country is not listed, please contact us — we will review your case based on risk and business needs and may enable verification for your country" . Here's what you should do: 1. Check if Pakistan is supported - Navigate to "Phone Numbers" in your dashboard, click on any of your numbers, and start the KYC process to see if Pakistan appears in the country list 2. If Pakistan is not listed - Contact Retell support team to request a manual review of your case 3. Note about duplicate accounts - Each person can verify only one account, and the system detects duplicate identities . If you had a previous verified account that was deleted, you'll need to contact support for a manual review The KYC verification is required specifically to enable outbound calling capabilities on the platform .

​ To learn more, see the sources I considered: [[1] KYC Verification](https://docs.retellai.com/accounts/kyc) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Based on the documentation, if your country is not listed in the Persona verification system or if you're experiencing issues with the verification process, you need to contact Retell's support team directly [(1) ]() . They will review your case based on risk and business needs and may enable verification for your country . For cases where a previous account was verified and later deleted, or when there are duplicate identity issues, you should contact the support team to request a manual review . To submit your request for manual review, you can upload all required documents to support@retellai.com [(2) ]() . Make sure to include: - Your account details - The specific verification issue you're experiencing - Any identity documents that were not accepted through Persona - Any additional documentation that may support your verification request The support team will review your case and work with you to complete the KYC verification process so you can enable outbound calling on your account [(1) ]() .

​ To learn more, see the sources I considered: [[1] KYC Verification](https://docs.retellai.com/accounts/kyc) [[2] KYC Verification](https://discord.com/channels/1186424376300679209/1455756619353817109) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.