Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer I can't see what you're referring to in your message. Could you please share: 1. A screenshot or description of what you're seeing 2. Which type of agents you're experiencing this with (voice agents, chat agents, or conversation flow agents) 3. Where in the dashboard or interface you're seeing this This will help me provide you with specific guidance based on the Retell AI documentation.

message has been deleted

### Answer Based on similar issues reported by other users, try these troubleshooting steps: [(1) ]() [(2) ]() 1. Switch browsers - Try using a different browser to see if the issue persists 2. Hard refresh your browser - Clear your cache and perform a hard refresh [(1) ]() 3. Try incognito mode - Test in an incognito/private browsing window [(2) ]() If the error persists after trying these steps, it may be a temporary platform issue that requires support intervention. Other users experiencing similar publishing errors have had their issues resolved by the Retell AI team. [(1) ]() [(3) ]() Could you also share: - The specific agent ID you're trying to publish - Whether this happens with all agents or specific ones - Any other error messages or details you see This will help diagnose if it's a browser/cache issue or something requiring deeper investigation.

​ To learn more, see the sources I considered: [[1] Error Publishing Agent](https://discord.com/channels/1186424376300679209/1387453084422111324) [[2] Unable to view agents, publish, or anything](https://discord.com/channels/1186424376300679209/1448084884550586518) [[3] ERROR: Resource Not Found](https://community.retellai.com/t/error-resource-not-found/274) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] URGENT - Cannot Edit anything anymore](https://discord.com/channels/1186424376300679209/1446507792515993721) [[2] Discord message from @dgtlsky on 2025-11-30](https://discord.com/channels/1186424376300679209/1186462578310910112/1444750251771695308) [[3] Discord message from @sadness_66758 on 2025-10-29](https://discord.com/channels/1186424376300679209/1186462578310910112/1432962400633618534) ​

### Answer Based on your description, this appears similar to an issue where editing API-modified agents causes validation errors. [(1) ]() Since you mentioned editing the global prompt via API and having multiple versions/prompts, there may be a validation issue with your agent configuration that's preventing publishing. Try these steps: 1. Check for JSON/configuration errors - Review your agent's custom functions and configuration for any JSON formatting issues [(2) ]() 2. Verify phone numbers in transfer nodes - Ensure all phone numbers in transfer nodes are properly formatted [(1) ]() 3. Review recent API changes - The API modifications you made to the global prompt might have introduced formatting issues that the dashboard validation catches If the issue persists: Since you've already tried clearing memory and re-logging, and this affects agents with multiple versions that were edited via API, this may require backend investigation. Could you check your browser's Network tab (Developer Tools) when you attempt to publish? Look for the API response when clicking publish - it may show a more detailed error message (like error 402 or other codes) that could help identify the root cause. [(3) ]() If you see a specific error code or response, please share it. Otherwise, you may need to contact support with your agent ID (

agent_14c4aec52f3bbdfda097855c4e

) for direct assistance.

### Answer The 400 Bad Request error you're seeing when trying to update your agent has been reported by other users and was identified as a platform issue. [(1) ]() [(2) ]() Based on similar cases, this issue was resolved by the Retell AI team. [(1) ]() Since you've already tried: - Clearing memory and re-logging - Different browsers (implied from your troubleshooting) And the error persists specifically with agents that have multiple versions and API-modified prompts, this appears to be a backend validation issue rather than a client-side problem. Next steps: 1. Wait for platform fix - Other users reported this was resolved after the team pushed a fix [(3) ]() 2. Contact support directly - Email support@retellai.com with your agent ID (

agent_14c4aec52f3bbdfda097855c4e

) and the error details you've shared [(1) ]() The 400 error typically indicates malformed JSON or validation issues with the agent configuration. [(2) ]() Since you edited the global prompt via API, there may be a formatting inconsistency that the dashboard validation catches but the API initially accepted.

​ To learn more, see the sources I considered: [[1] Discord message from @savannah6931 on 2026-03-20](https://discord.com/channels/1186424376300679209/1186462578310910112/1484458986362110154) [[2] Request failed with status code 400](https://discord.com/channels/1186424376300679209/1379532913703391384) [[3] 🐛 Bug Report: Batch Testing Not Working - API 400 Error](https://discord.com/channels/1186424376300679209/1462747774734045298) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.