​ To learn more, see the sources I considered: [[1] No Call History Information but have an active phone number](https://community.retellai.com/t/no-call-history-information-but-have-an-active-phone-number/315) [[2] Discord message from @gregb5117 on 2024-12-09](https://discord.com/channels/1186424376300679209/1186462578310910112/1315781838907641856) ​

### Answer Based on recent reports from the community, there have been issues with Call History functionality both in the dashboard and via API [(1) ]() . Dashboard Export Issues: Several users have experienced problems where Call History data becomes unavailable or incomplete during export attempts, export status gets stuck in a "working" state and never completes, and data visible in the dashboard doesn't appear in the exported file . Troubleshooting steps: 1. Check that you don't have any Date range filters applied before exporting 2. Verify your filter settings - sometimes additional filters can cause incomplete exports API Issues: There have been reports about the call history API endpoint where results may not properly reflect different filters and historical data [(2) ]() . The dashboard shows historical information correctly, but the API endpoint may only show some logs from the current day regardless of the filters applied . Important Note: Retell is transitioning from V1 to V2 of their Call API, with V1 being deprecated and scheduled to stop working after 1/1/2025 . Make sure you're using the V2 List Calls API rather than the deprecated V1 version . If issues persist after checking your filters, this appears to be a platform issue that the Retell AI team has been addressing [(1) ]() . When reaching out for support, provide your organization ID to help the team investigate the specific issue with your account .

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.