https://retellai.com/?utm_source=discord&utm_medium=seo logo
Can someone please help me? My Twilio
# ❓・ai-evy-support
c
Can someone please help me? My Twilio number doesn't seem to be getting through anymore and I'm afraid it's on a blacklist because of a looping problem
o
Can you show me what you mean
c
When i try to call my number now through my tweillio flow i always get the message busy. I also send an email to support who asked for the PCAP fill which i send over
s
Yeah, looping can definitely trigger carrier spam flags, so it’s possible the number’s reputation took a hit. I’ve seen this happen when call patterns look unnatural (repeated retries, short calls, etc.). What usually fixes it is pausing traffic immediately, then checking the number’s reputation and adjusting the call logic (rate limiting + retry behavior) so it doesn’t trigger flags again. In some cases the number recovers, in others it’s better to rotate to a fresh one while fixing the root issue. I’ve helped fix this for a few setups where deliverability dropped like this, so I can help you figure out exactly what happened and how to stabilize it quickly 👍